Customer Care
Shipping
& Delivery
Free worldwide delivery, clear tracking, and straightforward guidance from the moment your order is placed until it arrives.
From us to you, without the guesswork.
We keep shipping simple: every order includes free delivery and tracking, with estimated delivery times based on destination.
Free Worldwide
Available to destinations currently supported at checkout.
3–5 Business Days
Before your order is dispatched.
Every Order
Tracking details are sent after shipment.
Global
If your destination is available at checkout, we currently ship there.
Delivery Times
Orders are typically processed within 3–5 business days before shipment.
The estimates below begin after dispatch and are provided as general delivery guidance rather than guaranteed arrival dates.
Business days generally exclude weekends and public holidays. Delivery may take longer because of customs processing, carrier delays, severe weather, peak periods, remote-area delivery, or circumstances outside Varenel's reasonable control.
Tracking Your Order
Every Varenel order includes tracking.
Once your order has been dispatched, tracking information will be sent to the email address associated with your order.
Follow your shipment from dispatch to delivery.
Use our order tracking page to view the latest available shipping updates for your parcel.
Track Your Order →Tracking can occasionally take some time to update after the carrier first receives the parcel. A temporary lack of movement does not necessarily mean the shipment has been lost.
If tracking has not updated for an unusual period or you believe there is a delivery problem, contact us at service@varenel.com.
Duties & Taxes
We aim to make the amount shown at checkout as clear as possible.
Applicable taxes, duties, or similar charges are handled or calculated through the checkout process where required.
In general, you should not be asked to pay an additional import charge at delivery for duties or taxes that were already collected as part of your Varenel checkout.
Requirements can vary by country or region. If a local authority or carrier contacts you about an unexpected charge, please contact Customer Care before making a payment so we can review the order information available to us.
Delivery Addresses
Please check your shipping address carefully before placing your order.
If you notice an address error before your order has been fulfilled, contact service@varenel.com as soon as possible. We will make reasonable efforts to update the address, but changes cannot be guaranteed once processing has begun.
After an order has been shipped, we may not be able to change or redirect the delivery address.
Incorrect or incomplete addresses
Varenel is not responsible for loss, delay, failed delivery, or return-to-sender events caused by an incorrect or incomplete address supplied by the customer, subject to applicable law. If the parcel is returned to us, any available reshipment or refund will be reviewed based on the circumstances of the order.
If Something Goes Wrong
Lost in Transit
If a carrier confirms that your parcel has been lost in transit, contact us and we will review the shipment.
For a confirmed eligible loss, we will generally prioritize sending a replacement. If a suitable replacement is unavailable, a refund will be provided.
Damaged in Transit
If your order arrives visibly damaged, contact us within 7 days of delivery.
Please keep the product and packaging and provide clear photos of the outer parcel, shipping label, internal packaging, and affected item so we can assess the issue.
Marked Delivered, Not Received
If tracking shows delivered but you cannot locate the parcel, first verify the shipping address and check around the property, with household members or neighbors, and with the local carrier.
If it still cannot be located, contact us. We will review the available tracking and delivery information with you.
A delivered tracking status does not automatically qualify an order for a refund or replacement. These situations are reviewed case by case, subject to applicable law.
Delivery Delays
Estimated delivery dates can change because of customs, carrier networks, local holidays, weather, peak periods, operational disruptions, or other circumstances outside our reasonable control.
If your order appears significantly delayed, contact us and we can help review the tracking status.
Split Shipments
Occasionally, items from the same order may arrive separately.
If an order is divided into more than one shipment, you may receive separate tracking information for each parcel.
One parcel arriving before another does not necessarily mean an item is missing. Check all tracking details associated with the order before contacting Customer Care.
When a return window is measured from delivery of the last item in the order, the applicable period begins when that final item is delivered, in accordance with our return rules.
Need help with a delivery?
Send us your order number and a short description of what happened. Our Customer Care team will review the available order and tracking information with you.
service@varenel.comContact Customer Care →