Customer Care
Shipping
& Delivery
Free standard delivery to supported destinations worldwide, clear tracking, and straightforward guidance from the moment your order is placed until it arrives.
From us to you, without the guesswork.
We keep shipping simple: orders to supported destinations include complimentary standard shipping and tracking, with estimated delivery times based on destination.
Free Standard
Shipping to destinations currently supported at checkout.
3–7 Business Days
Most orders are prepared for shipment within 3–7 business days. If additional time is required, we’ll contact you by email.
Every Order
Tracking details are sent after shipment.
Global
If your destination is available at checkout, we currently ship there.
Delivery Times
Most orders are prepared for shipment within 3–7 business days.
If an item requires additional processing time, we will contact you as soon as possible with an updated estimated ship date.
The delivery estimates below begin after your order has been dispatched. Processing time and carrier transit time are separate, and estimated delivery dates are provided as general guidance rather than guaranteed arrival dates.
Business days generally exclude weekends and public holidays. Delivery may take longer because of customs processing, carrier delays, severe weather, peak periods, remote-area delivery, or circumstances outside Varenel's reasonable control.
Tracking Your Order
Every Varenel order includes tracking.
Once your order has been dispatched, tracking information will be sent to the email address associated with your order.
Follow your shipment from dispatch to delivery.
Use our order tracking page to view the latest available shipping updates for your parcel.
Track Your Order →Tracking can occasionally take some time to update after the carrier first receives the parcel. A temporary lack of movement does not necessarily mean the shipment has been lost.
If tracking has not updated for an unusual period or you believe there is a delivery problem, contact us at service@varenel.com.
Duties & Taxes
We aim to make charges shown at checkout as clear as possible.
Applicable taxes, duties, or similar charges may be calculated and collected at checkout where supported or required.
Amounts collected at checkout are intended to cover the duties or taxes shown there. Customs authorities or local carriers may still request information or, in some cases, collect charges that were not included at checkout.
Requirements vary by country or region. If a local authority or carrier contacts you about an unexpected charge, please contact Customer Care before making a payment so we can review the order information available to us.
Delivery Addresses
Please check your shipping address carefully before placing your order.
If you notice an address error before your order ships, contact service@varenel.com as soon as possible. We will make reasonable efforts to update the address, but changes cannot be guaranteed once processing has begun.
After an order has been shipped, we may not be able to change or redirect the delivery address.
Incorrect or incomplete addresses
Varenel is not responsible for loss, delay, failed delivery, or return-to-sender events caused by an incorrect or incomplete address supplied by the customer, subject to applicable law. If the parcel is returned to us, any available reshipment or refund will be reviewed based on the circumstances of the order.
If Something Goes Wrong
Lost in Transit
If a carrier confirms that your parcel has been lost in transit, contact us and we will review the shipment.
If the loss is confirmed, we will generally arrange a replacement where the item is available. If a suitable replacement cannot be provided, we will issue a refund for the affected item or order, subject to applicable law.
Damaged in Transit
If your order arrives visibly damaged, contact us within 7 days of delivery.
Please keep the product and packaging and provide clear photos of the outer parcel, shipping label, internal packaging, and affected item so we can assess the issue.
Marked Delivered, Not Received
If tracking shows delivered but you cannot locate the parcel, first verify the shipping address and check around the property, with household members or neighbors, and with the local carrier.
If it still cannot be located, contact us. We will review the available tracking and delivery information with you.
A delivered tracking status does not automatically qualify an order for a refund or replacement. These situations are reviewed case by case, subject to applicable law.
Delivery Delays
Estimated timelines can change because of customs processing, carrier networks, local holidays, severe weather, peak periods, remote-area delivery, operational disruptions, or other circumstances outside our reasonable control.
If your order appears significantly delayed, contact us and we can help review the order or tracking status.
Multiple-Item Orders
Whenever possible, we aim to prepare and ship all items in your order together.
If one or more items require additional processing time, we may ship the available items first and send the remaining item or items separately once they are ready.
Large orders or orders to certain destinations may also be divided into more than one shipment.
If your order is split, you may receive separate shipping confirmations and tracking numbers. You will not be charged additional standard shipping fees because an order is divided into multiple shipments.
One parcel arriving before another does not necessarily mean an item is missing. Please check all tracking details associated with your order before contacting Customer Care.
Need help with a delivery?
Send us your order number and a short description of what happened. Our Customer Care team will review the available order and tracking information with you.
service@varenel.comContact Customer Care →