Payment Methods
Pay your way, securely.
Varenel accepts major cards and digital wallets, with local currency at checkout and no separate Varenel payment processing fee.
Local Currency
Pay in the currency shown.
The checkout currency and final amount are used to complete your purchase.
No Processing Fee
No separate Varenel fee.
Varenel does not add a separate payment processing fee at checkout.
Secure Checkout
Shopify-powered checkout.
Payments are processed through supported secure payment providers.
Refunds
Back to the original method.
Eligible refunds are returned to the original payment method.
Accepted Cards
Major cards, all in one place.
Varenel currently accepts the card networks shown below. All card payments remain subject to authorization by your card issuer or payment provider.
Digital Wallets
Checkout without reaching for your card.
PayPal
Complete your payment through PayPal's applicable secure payment flow.
Apple Pay
Use an eligible payment method stored in Apple Wallet on a compatible device.
Google Pay
Complete payment using an eligible supported payment method associated with Google Pay.
Currency & Fees
Know what you're paying before you place your order.
Pay in the currency shown.
- Your selected or locally displayed currency
- Product total
- Applicable duties and taxes
- Discounts, where applicable
- Final order total before submission
No separate processing fee.
Varenel does not add a separate payment processing fee at checkout.
Your bank, card issuer, or payment provider may apply its own foreign transaction, currency conversion, international payment, or other provider fees. These charges are outside Varenel's control.
Secure Checkout
Your payment details stay in the payment flow.
Varenel uses Shopify-powered checkout and supported payment providers to process payments securely.
Payment information is transmitted and processed through the applicable payment systems used during checkout.
When is my payment processed?
Your payment is processed when you complete your order, subject to authorization by your payment provider.
If your payment cannot be authorized or completed, your order may not be successfully placed. In some cases, your bank or payment provider may perform additional verification before approving the transaction.
Payment Didn't Go Through?
Four steps to try next.
A declined payment does not always mean something is wrong with your card. Authorization rules are controlled by your bank or payment provider.
Check Your Details
Confirm card details, billing information, available funds, and applicable credit limits.
Check With Your Bank
Your bank may have declined the transaction for security, authorization, or verification reasons.
Try Another Method
If available, try another supported card, PayPal, Apple Pay, or Google Pay.
Contact Varenel
Still having trouble? Contact our customer care team and we'll review the information available to us.
When contacting us about a payment issue, include your name and any relevant order information, but never send full card details, security codes, passwords, or one-time authentication codes.
Pending & Duplicate Charges
Sometimes your bank needs a little time.
Why is my payment showing as pending?
A bank or payment provider may temporarily show a transaction as pending while it is being authorized or processed.
A declined or incomplete checkout may also occasionally leave a temporary authorization visible on your account.
These authorizations are controlled by your bank or payment provider and may disappear automatically according to their processing timelines.
I think I was charged twice. What should I do?
First check whether the transactions are marked as completed or pending.
- Compare the transactions with your Varenel order confirmation.
- Contact your bank if one or more charges remain pending.
- If multiple completed charges remain, contact service@varenel.com with your order number.
We'll review the transaction information available to us.
Refunds
Back through the way you paid.
Eligible refunds are issued to the original payment method used for the purchase.
Refund Approved
The eligible refund amount is confirmed under our applicable return or order policy.
Varenel Processes It
Applicable duties and taxes included in the corresponding checkout payment are included where eligible.
Your Provider Posts It
Your bank, card issuer, PayPal, or other provider may require additional time to post the funds.
Digital Wallet Details
A little more about each wallet.
How does PayPal work at checkout?
When you choose PayPal, you may be redirected or prompted to complete your payment through PayPal's secure payment flow.
Your use of PayPal is also subject to PayPal's applicable terms, account requirements, and privacy practices.
Questions relating specifically to your PayPal account, authentication, or funding source may need to be handled directly with PayPal.
What do I need to use Apple Pay?
Apple Pay allows eligible customers to complete payment using payment methods stored in a compatible Apple Wallet.
Functionality depends on factors such as a compatible Apple device, supported browser, Wallet configuration, eligible payment card, and applicable authentication requirements.
What do I need to use Google Pay?
Google Pay allows eligible customers to complete payment using supported payment methods associated with their Google Wallet or Google account.
Functionality depends on factors such as compatible device or browser, eligible Google account, supported payment method, and authentication requirements.
Related Information
Looking for the details behind your purchase?
Need Help With a Payment?
Still not going through? We're here to help.
If your payment has been declined, check your payment details and contact your bank or payment provider first.
If you still need help, contact our customer care team. Never send full card details, security codes, passwords, or authentication codes.
Monday–Friday · 9:00 AM–6:00 PM [U.S. TIME ZONE]
Typical response: 1–2 business days