Returns & Exchanges
Plans change. We keep the process clear.
Whether you've changed your mind or something isn't right with your order, here's what to know before sending anything back.
Eligible returns may be requested within 30 days of the delivery of the last item in your order.
30-Day Returns
Request an eligible return within 30 days of delivery of the last item in your order.
Unworn & Uninserted
Preference-based returns must remain unused and must not have been inserted into a piercing.
No Restocking Fee
Varenel does not charge a restocking fee for eligible returns.
Shipping Depends on Why
You pay for preference returns. We cover verified Varenel-responsibility issues.
Your Return Window
Thirty days, starting when your full order arrives.
Eligible returns must be requested within 30 days of the delivery of the last item in your order.
If the final day of the return window falls on a weekend or applicable holiday, the request window will extend to the next business day.
Items outside the standard return window are generally not eligible for a preference-based return. Possible manufacturing defects may still qualify for review under our 2-Year Warranty.
Find Your Situation
What happens next depends on why you're returning it.
Changed Your Mind?
If you're within 30 days and the piece remains unworn, uninserted, in original condition, and complete with its original packaging, it may be eligible for return. You arrange and pay for tracked return shipping.
Something Isn't Right?
Contact us before sending anything back. If we verify an eligible product quality or manufacturing issue, Varenel covers the applicable standard return shipping.
Received the Wrong Item?
Once confirmed, Varenel covers the applicable standard return shipping and we'll prioritize sending the correct piece. If it is unavailable, a refund or other suitable resolution may be offered.
Already Inserted It?
For hygiene reasons, jewelry inserted into a piercing — even briefly — is not eligible for a preference-based return, subject to applicable law.
More Than 30 Days?
The standard return window has passed. If you're experiencing a possible manufacturing defect, the piece may still qualify for review under our 2-Year Warranty.
View Warranty Policy →Not Sure?
Contact Customer Care before shipping anything back. We'll help identify the appropriate next step.
Contact Us →The Return Journey
Start with us before you send it back.
Request Your Return
Contact us within 30 days of delivery of the last item in your order.
Get Authorization
We'll review the request and provide return instructions if the return is eligible.
Keep It Complete
Include the jewelry and all original packaging, pouch, cards, and supplied materials.
Send It Back
For preference-based returns, arrange and pay for tracked return shipping.
Inspection
We'll confirm that the returned item meets the applicable return conditions.
Refund Processing
Approved refunds are generally processed within 3–5 business days after inspection.
Before You Try Them On
Check the details before insertion.
Our 30-day return window gives you time to decide whether the piece is right for you.
It does not mean jewelry can be worn and then returned for preference reasons.
Once jewelry has been inserted into a piercing, even briefly, it is considered worn and is no longer eligible for a preference-based return, subject to applicable law.
Check the Specs First
Exchanges
Before shipment, we'll try to help. After shipment, return and reorder.
Before Your Order Ships
Need to change your selection? Contact service@varenel.com as soon as possible.
We'll make reasonable efforts to help, but changes or cancellations are not guaranteed.
If the replacement item costs more, you'll pay the difference. If it costs less, the applicable difference will be refunded.
After Your Order Ships
Varenel does not currently offer direct exchanges once an order has shipped.
If your item qualifies for return, return the eligible item under this policy and place a new order for the piece you prefer.
Who Pays for Return Shipping?
The reason for the return determines the shipping responsibility.
Customer pays.
For eligible non-quality returns, you are responsible for arranging and paying for tracked return shipping.
Varenel pays.
If we verify that the issue is our responsibility, Varenel covers the applicable standard authorized return shipping.
Product Issues
Something doesn't seem right?
What should I do if I notice a possible product issue?
If you notice a possible product quality issue within the 30-day return period, contact us before sending anything back.
Depending on the situation, we may ask for your order information, a description of the issue, and photographs that help us review the product.
What if I received the wrong item?
Contact us as soon as possible. Once the issue is confirmed, Varenel will cover the applicable standard return shipping and prioritize sending the correct piece.
If the original item is unavailable, a refund or another suitable resolution may be offered.
What if I've already worn the jewelry?
Wearing or inserting jewelry makes it ineligible for a preference-based hygiene return.
However, insertion or wear does not remove legitimate rights relating to a verified manufacturing defect, applicable consumer law, or eligible warranty coverage.
What if the issue appears after 30 days?
The standard return window may have ended, but eligible manufacturing defects may still qualify for review under Varenel's 2-Year Warranty.
Returns vs. Warranty
Thirty days to return. Two years of manufacturing-defect coverage.
Returns cover eligible decisions made after purchase. Warranty coverage addresses eligible manufacturing defects during the applicable warranty period.
The two policies serve different purposes.
Explore the 2-Year Warranty →Refunds
Once it's back with us.
After your authorized return is delivered, we'll inspect the item to confirm that it meets the applicable return conditions.
Approved refunds are generally processed within 3–5 business days after inspection.
Return Responsibility
Until the return reaches us.
For preference-based returns, you are responsible for the return package until it is successfully delivered to the authorized return location.
We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.
Return Address
Contact us before sending anything back.
Unauthorized returns may be refused, delayed, or unable to be processed.
26 Engelhard Avenue, Avenel, New Jersey 07001, USA
Your statutory rights still apply.
This page describes Varenel's standard commercial return and refund terms.
Nothing here limits or excludes any mandatory consumer rights available to you under applicable law.
Where local law provides rights that are more favorable than the terms stated here, those legal rights will apply.
Customer Care
Not sure which situation applies?
You don't need to work it out alone. Tell us what happened and our customer care team will help you understand the appropriate next step.