Contact Us
Here when you need us.
Whether you have a question about your order, need help choosing the right fit, or aren't sure what to do next, our customer care team is here to help.
Phone
+86 181-3562-2711
Speak with our customer care team during support hours.
Customer Care Hours
Mon–Fri · 9AM–6PM
[U.S. TIME ZONE], excluding applicable public holidays.
Typical Response
1–2 Business Days
Messages outside support hours are reviewed during the next business period.
What Can We Help With?
The right place to start.
Our customer care team can help across orders, products, fit, returns, warranty questions, and account support.
Order & Shipping
Order status, tracking, address questions, and delivery support.
Return & Refund
Return eligibility, instructions, refund status, and related questions.
Product Question
Materials, dimensions, stones, product options, and general information.
Sizing / Fit
Post length, gauge, flat back fit, stone size, and dimensions.
Warranty / Product Issue
Manufacturing concerns, damaged items, incorrect items, or warranty support.
Account
Customer account, saved information, or order history questions.
Other
Something else? Send us a message and we'll help you find the next step.
Before You Send
A little context helps us help you faster.
Include your order number.
If your message relates to an existing order, include your order number whenever possible. You may also include the email address used at checkout if helpful.
Tell us what you're comparing.
For questions about post length, gauge, size, or fit, tell us which product or option you're considering so we can give you more relevant information.
Start with a short description.
If photos are needed, our customer care team will let you know how to send them after reviewing your message.
Product & Fit Support
Not sure what fits?
We're happy to help you understand the available product specifications before you choose your jewelry.
Information provided by Varenel about piercing jewelry and fit is for general informational purposes and does not replace advice from a qualified professional piercer or healthcare professional. Individual anatomy, piercing placement, and healing circumstances vary.
Looking for a Quick Answer?
You may not need to wait.
Business Information
Clear ways to reach Varenel.
9:00 AM–6:00 PM [U.S. TIME ZONE]
Your information stays part of the conversation.
When you contact Varenel, we use the information you provide to respond to your request and provide customer service. Please do not include unnecessary sensitive personal information in your message.
View Privacy Policy →Still Need Help?
Not sure where your question fits? Ask us.
Send us a message or contact our customer care team directly. Please include your order number whenever possible so we can help you more quickly.
We typically respond within 1–2 business days.